Discount Favors promotional products & wedding favors

If your order... late:

Shipping times do NOT include weekends or holidays. Failure to approve artwork, bad weather, or other acts of God may affect delivery times. damaged:

Damage occurs during shipping. Please include a photo of the impacted items. missing something:

Double check your invoice. Complex orders may have different in-hands (delivery) dates. short count:

Double check your invoice. Perform a careful recount on large orders.

...has mistakes or errors:

Due to allowable variations within a color pallet, we cannot guarantee an EXACT color match. If you have faded or filling issue, please upload a photo. A puff print will look bloated.

...has a billing issue: will appear on your statement. Some vendors may do an initial authorization charge (usually $1.00) before processing the final capture.

NEVER send credit card data through the ticket system (either here or via email).

Submit a Trouble Ticket
If you have a problem with your order, please submit a ticket below. Specific information is required for a timely resolution. You may upload two files (GIF, JPG, PDF, or PNG. 2MB max, each).

Order Number *
Email *
Billing Phone *
Reason *